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10:14 Link to Supportive Information

Relative Importance:

Relative Importance rating of 3 out of 5

Strength of Evidence:

Strength of Evidence rating of 2 out of 5

Document Type: Guideline




Provide links to supportive information.


Use links to provide definitions and descriptions to clarify technical concepts or jargon, so that less knowledgeable users can successfully use the Web site. For example, provide links to a dictionary, glossary definitions, and sections dedicated to providing more information.


  • Farkas, D.K. & Farkas, J.B. (2000). Guidelines for designing web navigation. Technical Communication, 47(3), 341-358.
  • Levine, R. (1996). Guide to Web Style. Sun Microsystems.
  • Morrell, R.W., Dailey, S.R., Feldman, C., Mayhorn, C.B., & Echt, K.V. (2002, April). Older adults and information technology: A compendium of scientific research and web site accessibility guidelines. National Institute on Aging Report. Bethesda, MD.
  • Zimmerman, D.E. & Prickett, T. (2000). A usability case study: Prospective students use of a university web page. Proceedings of the 2000 Society for Technical Communication Annual Conference.

Good Example:

Clicking on a highlighted word brings up a 'pop-up' box which provides the user with the definition of the selected word.


Related Usability Guidelines: